Reverse logistics

Activities associated with a product/service after the point of sale. The ultimate goal of reverse logistics is to optimize or make more efficient aftermarket activity, thus saving money and environmental resources. Some services included in reverse logistics are:

  • Customer service (helpdesk).
  • Depot repair.
  • Transportation/warehousing.
  • Spare parts management.
  • Replacement management.
  • Refurbishment.
  • Screening/count auditing.
  • End-of-life manufacturing.
  • Recycling.
  • Scrape/waste management.
  • Sustainability.
  • Environmental resources.

Reverse logistics is not to be confused with forward logistics or getting the product to market commonly known as the forward supply chain. Model of Logistics Services Contract.

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